Insurance Digital Customer Platform | Insurance Industry Solutions

Digital Customer Platform for the Insurance Industry

Customers are at the heart of the insurance industry. It’s a fiercely competitive market and hard to acquire new customers, so it is important that they remain loyal. And that means exceeding expectations, engaging effectively with them and creating a positive dialogue.

Today’s consumers expect to engage with their insurance provider when it’s convenient for them – 24 hours a day, 365 days a year – and to have a positive experience through this contact. To not do this means losing business to the competition. And the insurance industry needs to ensure that it can meet this demand and streamline its systems.

Emerico are specialists in digital transformation, partnering with insurance companies to deliver engaging tools that connect with their customers, streamlining processes and driving down costs – all through cutting edge technology and advanced software solutions.

Learn more about our customer experience solutions for the insurance industry >

Alexis

Alexis is Emerico’s unique, smart digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology platforms – including our digital payment platform.

Tailormade for the Insurance industry

Key benefits:

Quick quote solution
Remote customer authentication
Renewal process management
Policy changes & updates
Personal details changes
Insurance broker integration
Remote agent engagement
Payment solutions
Claims handling support
X-selling opportunities
Promotions and discounts

Our range of digital customer solutions

Emerico offer the insurance industry a range of digital transformation solutions aimed at enhancing the customer experience and increasing levels of engagement. This range of solutions sits upon Emerico’s own smart digital transformation platform, spanning our portfolio of digital technology platforms that complete our transformation ecosystem.

Mobile
customer app

Our mobile customer app drives connectivity and engagement alongside your existing technology platforms, extending customer reach and deepening the relationship. This solution can be tailored to the needs of the insurance industry, allowing your customers to connect when and where they need to.

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Digital payment
platform

Insurance customers expect 24 hour / 365 day flexibility when it comes to their payment needs. They expect total security and simplicity with an effective, intuitive digital interface. Our platform includes cross-sell functionality and authentication, with multi-factor authentication available for total security.

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Remote customer
onboarding

Our range of mobile devices are a highly-effective way of providing a safe, secure customer onboarding experience that sets the tone for a lasting and mutually beneficial relationship. Available for smart phone, desktop and tablet, plus managed-tablet with extra verification. Windows and Android enabled.

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Video
conferencing

Video conference is an important element of insurance customer relationships, and has never been more relevant than now. Emerico utilizes video conferencing across our portfolio of technology and software platforms. From remote teller machines to mobile apps, high-quality interactive video comes as standard.

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Service
agent app

Emerico gives insurance companies the chance to transform the way you engage with customers by extending your network to existing service based businesses that are already local to your customers. Partner with convenience stores, petrol stations, cafes, restaurants. Our service agent app enables mobile banking, mobile account management, mobile onboarding or user authentication.

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Introducing Alexis

Alexis is our digital transformation platform powered with smart software that creates a seamless customer experience for the insurance industry. When positioned alongside our technology platforms, Alexis delivers maximum connectivity, engagement and interaction.

Multi-Channel Integration

Alexis Software is designed as a Multi-channel solution to enable easy integration and configuration across all customer on-boarding channels. (Smartphones, ATMS, PoS and more)

Device Management

Alexis Software provides a flexible range of services such as enabling remote management, diagnostics and real-time monitoring.

Freedom for Integration

Alexis Software is fully integrated and compatible with different types of APIs (SOAP, RPC, RESTful) and data formats. (JSON, ~XML, ISO 8583 and many more)