Despite the ready adoption of digital technology, consumers are still looking for personalized communications and human interaction to smooth their access to services wherever they are – whether that is in branch, in store, in their home or on the move.
If you are able to bring the convenience of self-service together with personalization and easily accessible communications, deeper customer engagement and loyalty can be built. Emerico offers technology to enhance customer experience and provide smart communications seamlessly across multiple channels:
Face-to-face support with Audio and Video Conferencing Services
Intelligent 24 x 7 communications and advice through
AI-Powered Chat
Faster access and security with Voice and Facial Recognition
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alexis is Emerico’s unique, smart, AI driven digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology and smart software platforms.
Emerico Audio and Video Conferencing gives you the flexibility to hold face-to-face communications with your customers via mobile phone, tablet, PC or via one of Emerico’s automated teller solutions – V-Series, R-Series, T-Series and X-Series.
Adapt the audio and video conferencing services for your own hardware with our alexis and S-Series software.
Key features:
Security:
End-to-end Encryption (E2EE)
All communications use 256-bit TLS encryption and shared content uses AES-256 encryption.
Provide your customers with in-person communications and support in accessing your services with our video and audio conferencing software. This is crucial technology to enhance customer experience.
Remote Agent/Helpdesk assistance
Client devices can make a video/audio call to the helpdesk agent for assistance.
Instant Responsive Chat
During the video call instant messaging can be used to chat to the user.
Screen Sharing and Remote Control
The client device’s screen can be shared with the agent and the agent can request remote control to assist
the customer.
Our AI chatbot provides personalized assistance to customers around the clock, with the ability to handle requests and queries like an expert using both text and speech.
65% of customer queries are repetitive. Let the chatbot do the work and free up your agents’ time for other more critical tasks. The chatbot uses AI to understand customer preferences and provide suitable information and support. For example, customers can check account and balance information without the long wait for calls to be answered.
Available 24/7 in over 100 languages, the chatbot is always on to help guide your customers and support your sales drive with personalized ads and campaigns.
Use Emerico technology to enhance
customer experience:
Emerico’s AI powered Chatbot uses natural language processing (NLP) to assist users and interact with customers via text and speech. AI enables our chatbot to understand natural language, emulate conversation and run simple, automated tasks.
In addition, using predictive intelligence and analytics our chatbot can learn user preferences and use this knowledge to provide recommendations and anticipate needs; a great example of how Emerico is delivering technology to enhance customer experience.
Natural Language Processing
Our robust NLP Engine has a self-learning loop and sentence embeddings that make the chatbots language-intelligent and ensure laser-sharp accuracy.
Features:
Better predictions, better customer insights
Emerico’s proprietary NLU engine gives a detailed understanding of your customer’s intent along with positive and negative sentiments to build deeper customer insights.
Our chatbots are not static. They crunch millions of anonymized conversations, happening across the platform daily, to improve predictions and get better with time.
In addition to providing personalized communications via voice, video and text, we can also help you to onboard
customers quickly and securely using a range of biometric tools, including:
Voice-activated transactions
Ensure complete accessibility using voice-activated transactions. By using a combination of our Voice Recognition and Natural Language Processing (NLP), transactions can be automated and questions answered by converting customer voice to text. Backend processes fulfil requests or provide accurate answers to customer queries.
We are committed to using smart communication technology such as AI in our solutions to provide intelligent, intuitive customer experiences and drive deeper customer loyalty.
Find out more about how you can benefit from the power of Smart AI in our solutions and software, including:
…in addition to our Smart Communications.
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