Customer interaction within retail and hospitality has developed rapidly over the past decade. Expectations are for 24 hours a day and 365 days a year connectivity, simple access to what they need when they need it, a merge between shopping at home and at the shopping mall, service that delivers enablement and experience.
Delivering this broad spectrum of requirements as a retailer or hospitality specialist means a solution of software and technology platforms needs to be utilized so that both digital transformation and branch transformation can be addressed. Ultimately, delivering high-quality customer experience. Emerico works closely with the customer experience and branch transformation teams across the globe to ensure the right solutions are created to meet specific business needs that generate more business opportunities for our partners.
Engaging the end customer through customer experience technology platforms is a focus element for Emerico when working with its retail and hospitality partners. End-users expect to enable themselves quickly and effectively and our range teller machines, autonomous virtual tellers and point-of-sale devices ensure the desired enablement can happen quickly and effectively. Innovative engagement solutions for the digitally active generation.
Going beyond the main stores, branches, or site locations, we aim to help our customers extend their engagement reach. This could be through enabling agent partners such as convenience stores and cafes to act as an extension of your sales or onboarding team; through to smart digital platforms that allow 24 hour a day engagement with end-users. Our key focus is providing cost-effective seamless customer engagement and experience.
Delivering On-Boarding
Adding value to our branch and remote branch teller machines, as well as our point-of-sale and agent devices, has been a key focus for us at Emerico in the past decade. One key area that we focus on revolves around customer onboarding, helping our partners effectively enable their customers cost-effectively, and delivering geographical flexibility. From engaging through video, customer identification, and authentication, to document sharing, our teller machines can ensure your customer onboarding is effective wherever you need it to happen.
Security & Authentication
Security is an ever-growing concern across all sectors, even more so when handle managing personal details and transaction-based business. Our security solutions include pin/keypad code recognition, multi-factor/two-factor authentication, passport scanner, barcode scanner, facial recognition, and fingerprint recognition – ensuring we have a solution that meets your business needs.
Smart
Communications
We integrate smart communications across our technology and software platforms to bring your remotely located customers and the team closer to home. Features such as audio and video conferencing, intelligent AI-powered chat and fast access and security through voice and facial recognition allows you to build relationships with your customers on our remote teller machines, mobility devices, virtual teller machines, and mobile applications, all powered by alexis. You will not only enhance your customer engagement, but you can enhance your corporate social responsibility strategy at the same time.
Case Studies
Read about some of Emerico's case study projects across the globe.
Solutions Brochure
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Emerico Limited, 6203 San Ignacio Avenue, Suite 110, San Jose, California, 95119, USA
