Branch Automation Systems (BAS) are becoming increasingly popular as a unified, secure and effective way for businesses and organisations – such as banks, insurance companies and local government – to operate all their complex processes, with the power of digital transformation.
Apart from introducing significant efficiencies, BAS effectively redeploys human interventions to those communications and interactions that support the overall customer experience such as providing advice, information and supporting sales.
Our new Branch Automation System utilises alexis, our digital transformation platform which connects your central systems with Emerico’s physical hardware such as the X-series of automatic tellers and remote mobility devices of our V-series.
This means enhanced productivity by automating in-branch authentication, payments, documents management and onboarding.
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alexis is Emerico’s unique, smart, AI driven digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology and smart software platforms – Learn more about alexis >
Increasing branch automation leads to a reduction in the requirement for human service staff. That’s because Automated Teller machines and Cash recyclers – such as Emerico’s X-series and T-series – can perform a range of routine tasks. This leads to a more effective customer experience with tellers and sales staff on-hand to provide advice or sell a bank’s products and services; and make queuing a thing of the past.
It’s all part of digital transformation. With increasing use of remote mobile and internet customer applications and even onboarding – such as provided by Emerico’s V-series – businesses and organisations need to change the customer experience to one with fewer barriers and maximum interaction, making simple and effective service the priority.
Enhancing the in-branch customer experience
Increasing efficiencies and boosting sales
Transforming the branch environment
Maximising automation with automated tellers and customer engagement
Automated customer authentication and onboarding
Improving the speed and accuracy of routine processes
Emerico’s fully automated system integrates with the back office, centralizing customer services and accessing your sales or customer service system. New account opening and account review, solution sales and quoting, customer support and customer onboarding become more streamlined; teller services are improved and customer data retrieval and analysis become easier.
Our Branch Automated System also delivers the full range of in-branch processes from cash-handling, authentication, the queuing and ticketing system, alerts and managing self service in-branch automation, transfers and transactions. Also banking specific elements like cheque clearing and safe deposit boxes.
It is available in a fully-modularised format. You can select whatever elements of our BAS system are relevant to your specific business needs; including the V-series remote mobility devices, X-series and R-series in-branch automatic tellers and T-series cash recyclers.
Cash
management
Front
office
Teller TRX
control
Customer
onboarding
Cash balances &
positions
Self service
teller
Advices
Workflow &
limits
Alerts
Cheque
clearing
Safe deposit
boxes
Charges &
exchange rates
Why not talk to our BAS specialists today? They can help plan what elements of our BAS offering could be right for your business needs. We will do this in a free, no obligation Discovery Meeting.
Bank Rakyat: bringing banking closer to home
A key element of our BAS offering is to change the face of banking – to bring core banking services closer to customers’ homes, and out of the branch environment. Bank Rakyat’s ‘agent banking app’ allows local businesses to act as third party bank agents using a smartphone or tablet. It’s a totally safe and efficient service featuring secure log-in.
uBank: introducing – the future of banking
BAS from Emerico is all about allowing customers to engage with their bank on their own terms. And that means bringing the branch to them. uBank created a ‘smart kiosk’ in a shopping mall using our x-series automated teller machine in tandem with our digital transformation platform software to deliver self-service convenience out of the branch.
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Emerico Limited, 6203 San Ignacio Avenue, Suite 110, San Jose, California, 95119, USA
