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alexis Mobile Customer Experience

The mobile customer experience utilizes the alexis digital engagement platform that sits across the range of software and technology platforms from Emerico. It drives connectivity and engagement alongside your technology platforms, extending your customer reach and deepening your relationship with your clients.

Utilizing the mobile commerce application you can deliver complete consumer and business customer flexibility, ensuring they can connect with your business when and where they need to, 24 hours a day, 365 days a year. From mobile banking through to passenger check-in, the solution is customizable and can be tailored to your industry and customer’s needs. It is a digital customer application for any business or consumer needs.

The various capabilities such as to alter and develop security and authentication in mind, software-defined commerce, and digital innovation are some of the alexis driven benefits.

 
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Digital Customer Platform

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alexis is Emerico’s unique, smart, AI driven digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology and smart software platforms – Learn more about alexis >

Mobile Commerce Application key features

The alexis digital platform is function and feature-rich, giving a flexible deployment model that is scalable and proven in robustness.

As a result of its flexibility, you can manage consumer and business e-commerce on a single platform, delivering you intelligent operations and data analytics that can help to guide future opportunities with your customers.

We work with customer experience, branch transformation and IT teams to ensure the application delivers what the customer needs, tailoring the UX and UI for maximum customer engagement and business opportunity.

Functional

Function-rich but simple to use

Robust

Highly scalable and robust

Consistent

Coherent user interface to Emerico’s range of technology platforms

Customizable

Customizable to the needs of your business

Multi-Factor

Multi-factor authentication security

SaaS

Multi-choice deployment model including SaaS

Mobile customer experience functions and usability

  • Booking services
  • Ticketing services
  • Reward and loyalty programmes
  • Search options
  • Push notifications
  • Customer enrolment
  • Customer on-boarding
  • Links and integration to social media accounts
  • Media sharing as videos and photos
  • News apps
  • Electronic bill payment
  • Phone credit top-up
  • Make donations
  • Public service broadcasting
  • Advertisements 
  • Warnings and notification
  • Mapping and tracking
  • User feedback reporting services
  • Customer care and support
  • Customer service scoring
  • Interactive live chat
  • Payment gateway integration
  • Advanced analytics
  • QR/Barcode scanner integration
  • Biometric authentication
  • Face recognition ID
Mobile Banking
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