Remote engagement with new customers has never been more relevant or important than today. Driven by alexis, our smart digital transformation platform, Emerico offer a range of software applications and technology platforms, including the V-series remote mobility devices, and the R-series and X-series virtual teller machines. Together, they provide a highly-effective way of providing a safe, secure and effective customer onboarding experience.
The onboarding process shapes and defines customer expectations and sets the tone for a lasting and mutually beneficial relationship. It is your customers’ first meaningful engagement with you and you need to be able to transform a traditionally laborious process into a positive first step.
Our solutions enable that vital one-to-one experience via software application or integrated video conference providing high levels of authentication and security.
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alexis is Emerico’s unique, smart, AI driven digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology and smart software platforms – Learn more about alexis >
A range of ways to connect and engage with your customers in the onboarding process
Smart
phone
Our mobile customer application enables remote engagement anytime, any place
Desktop
& Tablet
At home or office with our range of alexis driven applications
Managed remote
devices
With extra V-series authentication and intelligence
Automated teller
machines
Remotely in-branch or any relevant location
Service
agents
Operating out and about: supermarkets, cafes, shopping centres etc.
Authentication
Biometric technology – with fingerprint as standard, face scanning with retina detection soon to be released; ID verification – with passport scanning; plus the option of combining biometrics and key-pad code input.
Document provision
Complete with various sizes of printer means you can review documents interactively and request customer sign and scan. There is also a storage and release system with our X-series that allows new bank cards and mobile phone SIM cards to be effectively distributed.
Software
Our software gives you the ability to enable real-time applications to answer customer questions online, via our apps or via our V-series, R-series, T-series or X-series technology platforms. This is also an opportunity to get to know your customers by including other questions and preferences that can help deepen the relationship.
Video support
Remote onboarding is an important part of digital transformation, but that one-to-one interaction with your new customer is vital to ensuring a positive, engaging and personalised experience. So video conferencing is available across our application and technology platforms.
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Emerico Limited, 6203 San Ignacio Avenue, Suite 110, San Jose, California, 95119, USA
