Government agencies and the public sector need to communicate effectively with their audiences within their region and beyond, and maintain a positive relationship.
But today’s customers have high expectations and demand an experience built around their needs. They want to engage when it’s convenient for them – 24 hours a day, 365 days a year — in a format that often matches the commerce environment they have become used to.
Emerico are specialists in digital transformation, combining cutting edge technology and advanced software solutions to create a suite of customer engagement tools that can help drive efficiencies and reduce costs for government and the public sector.
Learn more about our customer experience solutions for the Government and public sector >
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Alexis is Emerico’s unique, smart digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology platforms – including our digital payment platform.
Key benefits:
Local authorities, government agencies and public sector:
Emerico offer Government and the public sector a range of solutions aimed at enhancing the customer experience and vincreasing levels of engagement. This range of solutions sits upon Emerico’s own smart digital transformation platform, spanning our portfolio of digital technology platforms that complete our transformation ecosystem.
Mobile
customer app
Our mobile customer app drives connectivity and engagement alongside your existing technology platforms, extending customer reach and deepening the relationship. This solution can be tailored to the needs of government and public sector, allowing your customers to connect when and where they need to.
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Digital payment
platform
Your customers expect 24 hour / 365 day flexibility when it comes to their payment needs. They expect total security and simplicity with an effective, intuitive digital interface. Our platform includes cross-sell functionality and authentication, with multi-factor authentication available for total security.
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Remote customer
onboarding
are a highly-effective way of providing a safe, secure customer onboarding experience that sets the tone for a lasting and mutually beneficial relationship. Available for smart phone, desktop and tablet, plus managed-tablet with extra verification. Windows and Android enabled.
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Video
conferencing
Video conference is an important element of building trusted and positive relationships for government and the public sector. Emerico utilizes video conferencing across our portfolio of technology and software platforms. From remote teller machines to mobile apps, high-quality interactive video comes as standard.
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Service
agent app
Emerico gives government and the public sector the chance to transform customer engagement by extending your network to existing service based businesses that are already local to your customers. Partner with convenience stores, petrol stations, cafes, restaurants. Our service agent app enables mobile banking, mobile account management, mobile onboarding or user authentication.
Learn moreAlexis is our digital transformation platform powered with smart software that creates a seamless customer experience. When positioned alongside our technology platforms, Alexis delivers maximum connectivity, engagement and interaction.
Multi-Channel Integration
Alexis Software is designed as a Multi-channel solution to enable easy integration and configuration across all customer on-boarding channels. (Smartphones, ATMS, PoS and more)
Device Management
Alexis Software provides a flexible range of services such as enabling remote management, diagnostics and real-time monitoring.
Freedom for Integration
Alexis Software is fully integrated and compatible with different types of APIs (SOAP, RPC, RESTful) and data formats. (JSON, ~XML, ISO 8583 and many more)
Safe & Secure
PA-DSS Certified v3.2 by the PCI council as a certified compliant payment application. Multi factor authentication enabled.
Case
Studies
Read about some of Emerico’s case study projects across the globe.
Technology Platform
Learn more about how our digital platform co-exists with the wider Emerico eco-system of technology platforms.
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