Enhancing aviation/airline digital transformation is a necessity to remain competitive in a global industry under pressure to deliver ever more efficiently. We at Emerico have a portfolio of integrated solutions based on technology and software platforms to partner with customers in the aviation industry that drives customer experience and cost-efficiency.
Customers’ expectations are at retail levels of commerce. Customer journeys are expected to be simple and smooth from the booking and payment process through to the check-in, airport, and flight journey. Engagement with the customer should ongoing through these processes to enable and engage the customer. Emerico ensures customers can actually and virtually engage with their aviation partner/airline 24 hours a day, 365 days a year – meeting customer expectations in an advancing commerce world.
Although digital development is key to the progression of the aviation and airline industries, maintaining physical contact is still an important aspect to engage with customers effectively. This is why Emerico offers an integrated digital and technology solution. For airports, we offer self-serve check-in teller machines (X-series), mobility devices for cabin management crews offering in-flight retails services (V-series), and fixed point-of-sale devices for help stations (V-series). Our solutions can be tailored to your specific needs through a host of selected features and our integrated software platform alexis.
Emerico provides a seamless customer engagement experience. This is highly influenced by our advanced software platform alexis. It engages the user, follows the journey, prompts integration, delivers analysis that our customers can utilize, and integrates digital and technology solutions. You can offer your customers app check-in solutions, mobile boarding passes, authentication, choose seats, and select upgrades and deliver payment transactions. Marketing can also be integrated. Our solutions offer your team effective system integration – enabling them to be constantly on the move.
Delivering On-Boarding
Emerico enables you to extend your airport customer liaison team effectively with the addition of our fixed teller machines, autonomous virtual teller machines and fixed point-of-sale interactive devices. Our solutions can deliver traditional services, such as passport scanning, check-in, seat selection, upgrades, boarding pass printing, and bag tag/label printing. Additionally, our solutions assist in-flight cabin crew in the assigning of passenger seats and various retail services on-board. As a result of these, they can also take customers to another level of engagement and customer support. Consider our platforms as potential remote customer support centers, sales support kiosks or lost luggage service points.
Security & Authentication
Providing enhance airline and airport security has been a vital part of the industry. Getting the balance between customer experience and beyond compliance achievement is difficult. There is also the addition of data value; the security of consumer data is vital to business continuity. Our platforms integrate significant security elements including multifactor/two-factor authentication, pin/keyboard code recognition, barcode scanner, passport scanner, facial recognition, and fingerprint recognition. These can be tailored to your specific needs.
Smart
Communications
The digital generation utilizes smart communications instinctively. In contrast, the older generation may need effective support that our solutions can provide cost-effectively. Powered by alexis, we offer audio and video conferencing, intelligent AI-powered chat and fast access and security through voice and facial recognition across our technology and software platforms. These smart communications effectively enable you to enhance relationships with your customers. This can be part of the ticket sales process, check-in process, or customer support process. Video conferencing is available on our remote teller machines, mobility devices, virtual teller machines, and mobile applications.
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