Digital transformation in insurance presents significant opportunities to improve the customer experience. Opportunities that can enable existing customers and broaden the reach for new customers – both nationally and internationally. Emerico has a portfolio of solutions based on technology and software platforms to partner with customers in the insurance sector.
Emerico uses the latest technology within digital transformation to streamline operations with customer engagement for insurance companies. This makes customer journeys efficient, from initial customer contact to onboarding and daily ongoing customer communications. Customers can actually and virtually engage with their supplier 24 hours a day, 365 days a year, in line with customer expectations in an advancing commerce world.
Streamlining operations to effectively reach more target customers can be achieved by utilizing Emerico’s solutions portfolio. From enhancing the branch using virtual teller machines (R-series) to point-of-sale quote devices (V-series), Emerico delivers innovative engagement solutions for the digitally active generation. Emerico can also help generate more business with our remote branch solutions. Our X-series allows you to authenticate, video conference, onboard customers, and a host of other services.
Providing cost-effective seamless customer engagement and experience is the key focus for us at Emerico. Operating right across our solutions is alexis, our digital middleware platform. This allows us to engage through customer applications and agent applications – enhancing interaction with insurance customers through smart digital insurance platforms. Authentication, quotations, on-boarding, claims submitting, renewals, and more. All digitally driven. All available on demand.
Delivering
On-Boarding
Emerico has been developing branch and remote brand teller machines for over a decade. A key component of that development is to extend how a teller machine can be utilized and a big area incentivizing that development has been on-boarding. Our platforms allow you to authenticate, share, and digitize documents, have video conferencing communications, review proposals, and sign agreements. All remotely allowing you to reach greater geographical regions cost-effectively.
Security &
Authentication
Security is an ever-growing concern within the insurance industry. The handling of personal details and transaction-based business holds greater value but associated risk. Our platforms include significant security elements including multi-factor/two-factor authentication, pin/keypad code recognition, barcode scanner, passport scanner, facial recognition and fingerprint recognition.
Smart
Communications
Many elements of customer communication and interaction can be done digitally. However, in order to fully realize real customer engagement, an element of face-to-face interaction can help substantially. Powered by alexis, we embed audio and video conferencing communications across a portfolio of our technology and software platforms to enhance relationships with your customers on our remote teller machines, mobility devices, virtual teller machines, and mobile applications. We also support customers with intelligent AI-powered chat and enable faster access and security through voice and facial recognition. Bringing your remotely located customers and the team closer to home.
Case Studies
Read about some of Emerico's case study projects across the globe.
Solutions Brochure
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Emerico Limited, 6203 San Ignacio Avenue, Suite 110, San Jose, California, 95119, USA
