Telecommunications Digital Customer Platform

Engaging digitally with your Telecommunications customers

Customers are at the heart of the telecommunications industry. It is a hugely competitive market that moves quickly and technology advancements are ongoing and daily – keeping engaged with your customer base, and reaching out to new customers effectively is vital for success. You need to exceed expectations and create a positive dialogue continually.

Today’s consumers expect to engage with their telecomms provider when it’s convenient for them – 24 hours a day, 365 days a year – and to have a positive experience through this contact: to not do this means losing business to the competition.

Emerico are specialists in digital transformation, combining cutting edge technology and advanced software solutions to create a suite of customer engagement tools that ensure telecommunications companies meet their customers digital demand and streamline their systems.

Learn more about our customer experience solutions for the telecommunications industry >

Alexis

Alexis is Emerico’s unique, smart digital transformation platform. It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced technology platforms – including our digital payment platform.

Tailormade for the Telecommunications sector

Key benefits:

Upgrades
Remote customer authentication
Payment solutions
Account changes
Offers, discounts and promotions
Contract management
Agent integration
Customer servicing
X-selling opportunities
Troubleshooting

Our range of digital customer solutions

Emerico offer the telecommunications industry a range of solutions aimed at enhancing the customer experience and increasing levels of engagement. This range of solutions sits upon Emerico’s own smart digital transformation platform, spanning our portfolio of digital technology platforms that complete our transformation ecosystem.

Mobile
customer app

Our mobile customer app drives connectivity and engagement alongside your existing technology platforms, extending customer reach and deepening the relationship. This solution can be tailored to the needs of the telecomms industry, allowing your customers to connect when and where they need to.

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Digital payment
platform

Telecomms customers expect 24 hour / 365 day flexibility when it comes to their payment needs. They expect total security and simplicity with an effective, intuitive digital interface. Our platform includes cross-sell functionality and authentication, with multi-factor authentication available for total security.

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Remote customer
onboarding

Our range of mobile devices are a highly-effective way of providing a safe, secure customer onboarding experience that sets the tone for a lasting and mutually beneficial relationship. Available for smart phone, desktop and tablet, plus managed-tablet with extra verification. Windows and Android enabled.

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Video
conferencing

Video conferencing is an important element of telecomms customer relationships, and has never been more relevant than now. Emerico utilizes video conferencing across our portfolio of technology and software platforms. From remote teller machines to mobile apps, high-quality interactive video comes as standard.

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Service
agent app

Emerico gives telecommunications companies the chance to transform the way you engage with customers by extending your network to existing service based businesses that are already local to your customers. Partner with convenience stores, petrol stations, cafes, restaurants. Our service agent app enables mobile banking, mobile account management, mobile onboarding or user authentication.

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Introducing Alexis

Alexis is our digital transformation platform powered with smart software that creates a seamless customer experience for the telecommunications industry. When positioned alongside our technology platforms, Alexis delivers maximum connectivity, engagement and interaction.

Multi-Channel Integration

Alexis Software is designed as a Multi-channel solution to enable easy integration and configuration across all customer on-boarding channels. (Smartphones, ATMS, PoS and more)

Device Management

Alexis Software provides a flexible range of services such as enabling remote management, diagnostics and real-time monitoring.

Freedom for Integration

Alexis Software is fully integrated and compatible with different types of APIs (SOAP, RPC, RESTful) and data formats. (JSON, ~XML, ISO 8583 and many more)