alexis is our digital transformation platform with smart software that ensures the effective provision of a seamless customer experience. From the end users device through to our autonomous customer engagement machines alexis is at the core, shaping the customer experience to ensure maximum connectivity, engagement and interaction. Positioning alexis alongside our range of technology platforms delivers an immersive end-user experience.
Multi-Channel Integration
alexis Software is designed as a Multi-channel solution to enable easy integration and configuration across all customer on-boarding channels. (Smartphones, ATMS, PoS and more).
Device Management
alexis Software provides a flexible range of services such as enabling remote management, diagnostics and real-time monitoring.
Freedom for Integration
alexis Software is fully integrated and compatible with different types of APIs (SOAP, RPC, RESTful) and data formats. (JSON, ~XML, ISO 8583 and many more).
Safe & Secure
PA-DSS Certified v3.2 by the PCI council as a certified compliant payment application. Multi-factor authentication enabled.
Artificial Intelligence
AI makes alexis even smarter – understanding buying patterns, automating tasks and communicating intuitively with customers.
Content Center
Device Monitoring
Smart Services
It is at the heart of everything we do, linking your back-end software with the Emerico Ecosystem of advanced software and technology platforms – ensuring a seamless customer experience.
Driving branch
efficiency
Delivering a full range of in-branch process enhancements – available as a modular solution, suitable for organizations such as banks, insurance companies and local government to enhance the customer in-branch experience .
Digital Engagement Platform
Delivering complete customer flexibility, connecting when they need to connect. Not just for banking, many sectors are now taking advantage of mobile point of sale and interaction.
Enabling payment anytime anywhere
Integrated as part of the Emerico smart software platform or stand-alone, the Digital Payment Application ensures your customers can pay or purchase whenever they need.
Integrated Video
Global communications are embracing video conferencing, end-users becoming increasingly comfortable in its use. alexis has integrated video conferencing that ensures video can be utilized across the range of Emerico customer experience solutions – from mobile devices to our autonomous customer interaction machines.
Extending your onboarding reach
An integrated solution within the portfolio of Emerico software and technology platforms. From your customer’s smart device through to automated teller machines and service agents – Emerico enables remote enablement.
Partner Engagement
Transform the way you engage with customers by extending your network through existing service based businesses that are already local to your customers.
Powering seamless customer experience
Artificial Intelligence (AI) is an integral part of our software and solutions – speeding up customer interaction and engagement, enabling a better understanding of customer experience, managing stock and ensuring security.
Smooth the customer
journey
Despite the ready adoption of digital technology, consumers are still looking for personalized communications and human interaction to smooth their access to services wherever they are – whether that is in branch, in store, in their home or on the move.
Your customers deserve an engagement solution that enables them to simply and quickly acquire what they need and when they need it. Emerico’s end-to-end seamless integration between digital and technology platforms ensure you can capitalize on all customer experience opportunities to enhance engagement and generate more interaction with your customers. You can utilize Emerico’s knowledge and experience by utilizing our supporting consultancy and success services portfolio.
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Emerico Limited, 6203 San Ignacio Avenue, Suite 110, San Jose, California, 95119, USA
