The telecommunications industry has been developing rapidly in the past decade. Its contributions to consumers and businesses have changed vastly. Alongside this, customer expectations are for 24 hours a day and 365 days a year connectivity to their telecommunications’ provider and to be able to obtain access to the services that they need when they need them. A merge between transactions at home, in the office and the branch.
By utilizing a portfolio of innovative technology and software platforms, Emerico provides tailored telecommunication digital transformation solutions ensuring they can effectively engage with their customers through digital transformation and branch transformation. Delivering a greater high-quality telecommunication customer experience. Emerico partners with branch transformation teams and customer experience teams, tailoring the correct tools to help generate more business opportunities.
Utilizing alexis, our digital transformation platform, Emerico offers a portfolio of engagement tools to telecommunications partners to enable them to engage with consumer and business customers. From autonomous virtual teller machines, which can greet customers in a store, through to point-of-sale mobility devices that enable sales engagement and effective onboarding. Our branch-in-a-box teller machines should also be considered, which could be based in a convenience store or shopping center to extend your geographical sales and onboarding.
Going beyond your branch stores, we can help to maintain maximum customer connectivity and engagement within the telecommunications sector. Utilizing mobile applications we can give your customers 24-hour access to topping up, purchasing new contracts, adjusting their tariff, or making payment transactions. Through our mobile agent application, we can help you enable agents across a region such as cafes or supermarkets, extending your reach through applications or mobility devices. Delivering cost-effective seamless customer engagement.
Delivering
On-Boarding
A focus area for us at Emerico has always been to extend the capabilities of our teller machines to provide greater onboarding capabilities alongside more traditional transaction-based features. The Emerico X-series offers a portfolio of onboarding options such as passport scanning, document scanning, document printing, sharing of pre-inserted documents and cards. Integrated video conferencing helps enable face-to-face interaction simple, but otherwise, a chat-based option can also be utilized through an intelligent and simple user interface. Whether through onboarding or through branch-in-a-box teller machines, you can quickly extend your geographical reach cost-effectively.
Security &
Authentication
Managing people’s data and transactions have ever greater value and with it comes greater risk in keeping such data secure. Emerico places security paramount in solution design, offering security and authentication solutions including passport scanner, barcode scanner, facial recognition, fingerprint recognition, pin/keypad code recognition, and two-factor/multi-factor authentication. We can meet the requirements of your business needs.
Smart
Communications
Digital transformation and remote branches could potentially cause a reduction in personal touch with your customer base, due to reduced human interaction or physical locations. However, through our digital engagement software platform, alexis offers smart communications including audio and video conferencing, intelligent AI-powered chat and faster access and security through voice and facial recognition that can be adapted across our portfolio of remote teller machines, mobility devices, virtual teller machines, and mobile.
Case Studies
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